Privacy Policy

1. Who We Are

This Privacy Policy applies to Lotus FleetTech, a trade name operated by Lotus Automotive, Inc., a corporation registered in the State of Illinois, with its principal place of business at 878 Sivert Drive, Wood Dale, IL 60191, USA.

Lotus Automotive, Inc. is a subsidiary of SASH Autotech Pvt. Ltd., incorporated in India. When this Policy refers to "we," "us," or "our," it means Lotus Automotive, Inc. d/b/a Lotus FleetTech.

Questions about this Policy may be directed to: info@lotusautomotiveinc.com

2. Information We Collect

We collect information you voluntarily provide to us and information collected automatically when you use our website.

Information you provide:

• Name, business name, email address, and phone number when you submit a quote request, supplier application, distributor inquiry, or warranty registration.
• Shipping and billing address when placing an order through our eBay storefront (governed separately by eBay's privacy policy).
• Vehicle information, part numbers, and installation details submitted through warranty registration forms.
• Correspondence sent to us by email or through contact forms.

Information collected automatically:

• Browser type, operating system, and device type.
• IP address and approximate geographic location.
• Pages visited, time spent, and referring URLs.
• Form submission events (we do not log form contents automatically).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to quote requests, supplier and distributor inquiries, and customer service communications.
• To process and administer warranty registrations and claims.
• To fulfill orders and arrange logistics for wholesale or direct shipments.
• To send transactional communications (order confirmations, shipping updates, warranty status).
• To improve our website and understand how visitors use it.
• To comply with applicable US federal and state law, including recordkeeping obligations.

We do not sell your personal information to third parties. We do not use your information for automated profiling or decisions that produce legal effects.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area or the United Kingdom, our legal bases for processing your personal data are:

• Contract performance - processing necessary to fulfill an order or respond to a business inquiry.
• Legitimate interests - operating and improving our website, fraud prevention, and internal analytics.
• Legal obligation - compliance with applicable laws and regulations.
• Consent - where you have explicitly opted in (e.g., marketing communications).

5. Sharing of Information

We may share your information with:

• Netlify, Inc. - our website hosting provider, which processes form submissions on our behalf. Netlify's privacy policy is available at netlify.com/privacy.
• Google LLC - Google Fonts are loaded from Google servers; Google may collect IP and browser data per their privacy policy.
• eBay Inc. - transactions completed through our eBay storefront are subject to eBay's terms and privacy policy.
• SASH Autotech Pvt. Ltd. - our parent company in India, which may receive business inquiry data for the purpose of coordinating supply, manufacturing, and logistics.
• Logistics and freight providers - to arrange delivery of orders, where necessary.
• Law enforcement or legal authorities - where required by law, court order, or to protect the rights and safety of Lotus Automotive, Inc. or others.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These include:

• Essential cookies - required for form submission and basic site functionality. These cannot be disabled.
• Analytics - we may use aggregated, anonymized analytics to understand site traffic. No personally identifiable information is shared with analytics providers.
• Font loading - Google Fonts may set cookies or log requests when fonts are loaded from their CDN.

You may control cookies through your browser settings. Disabling cookies may affect the functionality of our contact and quote forms.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy:

• Quote and inquiry records - up to 3 years from the date of last communication.
• Warranty registration data - for the duration of the warranty period plus 2 years.
• Order and transaction records - up to 7 years as required by US tax and accounting regulations.
• Website analytics - aggregated data with no individually identifiable retention limit.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access - request a copy of the personal data we hold about you.
• Correction - request correction of inaccurate or incomplete data.
• Deletion - request deletion of your data, subject to legal retention obligations.
• Portability - receive your data in a structured, machine-readable format.
• Objection - object to processing based on legitimate interests.
• Withdrawal of consent - withdraw consent at any time where processing is based on consent.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at info@lotusautomotiveinc.com. We will respond within 30 days.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction. Form submissions are transmitted over HTTPS/TLS-encrypted connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is intended for business use by professionals in the commercial trucking and fleet repair industry. We do not knowingly collect personal information from persons under the age of 18. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.

11. Third-Party Links

Our website contains links to third-party sites including eBay, LinkedIn, and our parent company's websites. These sites operate under their own privacy policies. We are not responsible for the content or privacy practices of third-party websites.

12. International Transfers

Lotus Automotive, Inc. operates primarily in the United States. Data submitted through our website may be transferred to and processed in the United States, which may have different data protection standards than your country of residence. By using our website or submitting information to us, you consent to such transfers.

For transfers involving individuals in the EEA or UK, we rely on appropriate safeguards including standard contractual clauses where applicable.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our website after such changes constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

14. Contact Us